Return Policy
Osgec 3PL is a fulfillment provider. We ship orders on behalf of sellers and do not sell products to the public ourselves. This policy explains how we handle returned goods for our clients and how questions about our own service charges are resolved.
If you bought a product that we shipped
Your purchase is covered by the return policy of the seller or marketplace you bought from. Please contact the seller or use the marketplace's return process. If the return is sent to our warehouse, we will process it for the seller as described below.
How we process returns for clients
- We receive each return and record it against the client's account.
- If the client has asked for inspection, we check the item's condition and report the result.
- Items that can be sold again are put back into stock. For all other items we follow the client's instructions, such as holding, shipping back or disposal.
- Return services are charged at the prices on our pricing page.
Service charges
Fees for services that have been performed are not refundable. If you believe an invoice contains an error, or that a service was not performed as agreed, please email us as soon as possible with the invoice number and details. We will review it and correct any error on our side.
Contact
Osgec LLC, 6187 NW 167th Street, Suite H10, Hialeah, FL 33015. Email sales@osgecllc.com or call (786) 934-3374.